Debt Recovery

If an invoice remains outstanding for more than 28 days a reminder will be issued.

If one or more invoices remain outstanding for a period of 60 days after the issue of the invoice then we may apply an Administration Fee of £25.00 to each subsequent invoice issued until the debt is paid in full. The level of the Administration Fee will be reviewed annually on 1st December.

Failure to pay invoices may result in the implementation of our debt recovery procedure.

You will be notified in writing of our intention to instigate Legal Action unless the debt is paid in full within 7 days.

We may at our discretion issue a further letter notifying you of our intention to instigate Legal Action unless the debt is paid in full.

If the debt remains unpaid we may employ the services of a Debt Recovery Agent.

If the debt remains unpaid we will commence Legal Action for recovery of the debt, unless an arrangement has been entered into to pay off the debt.

We may also register a Notice of Potential Liability, in terms of the Tenement Scotland Act 2004, on the property which will remain in force until the debt is repaid in full.

The debtor will be responsible for all costs associated with the instigation of Legal Action and the registration of the Notice of Potential Liability.

If a debt is disputed you must send us a written complaint outlining the basis of the dispute within 28 days of the issue of the relevant invoice.

No legal Action will be taken until the dispute resolution process has been completed. If you submit a complaint to the First-tier Tribunal for Scotland which is accepted, all Legal Action will halt until the conclusion of the complaint. Once the complaint is resolved, if there is still a debt outstanding we will then instigate our debt recovery procedure as above.